Shipping & Returns
Do you do international shipping?
Yes, we have shipping options for almost every country on the planet.
How much is shipping?
When checking out items from the cart, enter your address to see the shipping cost for your country.
What shipping methods do you use? In how long can I expect my package to arrive?
Once an order is submitted, please allow 3-5 business days for your order to process. All orders are shipped by Czech Post.
Domestic Shipping (Slovakia/Czech Republic)
Standard Shipping (Czech Post Economy): 2-4 business days
Standard Shipping: 3-5 weeks (customs processing times vary)
Express Shipping: 5-7 business days (customs processing times vary)
Standard Shipping: 2-4 business days (customs processing times vary)
Rest of the World
Standard Shipping 3-5 weeks (customs processing times vary)
I live in North America. Will I be charged any fees, import taxes, or customs fees when my order arrives?
First off, we regret to have to inform that we do not pre-pay or cover import fees at this time. Because each country has its own rules and regulations regarding imported goods, we can’t provide one definitive answer to this question.
Can I track the delivery of my order?
Absolutely. After you hit that “submit my order” button, it’s time for us to go to work! Orders are processed within 3-5 days, then shipped from our headquarters in Prague, Czechia. Once your order is shipped, you’ll receive a tracking link via email. Please allow 24 hours for the link to activate. Once the package exits the EU, tracking links may not update. Don’t panic! The package is still on its way.
Returns & Exchanges
Do you do returns? What’s your return policy?
Because DUSKO products are made for your total satisfaction, we do offer a returns and exchange program for unused/unworn purchases within 30 days of purchase. Upon returning or exchanging your item, please note that original shipping charges and any related local customs fees/taxes are non-refundable. If you’ve received a faulty product, let us know at firstname.lastname@example.org, so we can make sure it does not happen again.
Okay, so I want to return/exchange an item. What now?
We’re sorry your item was not everything you’d dreamed it’d be. If you wish to return or exchange an item, please let us know at email@example.com, and we’ll be in touch as soon as possible.